{"id":776,"date":"2023-10-25T16:37:15","date_gmt":"2023-10-25T16:37:15","guid":{"rendered":"https:\/\/putgov.vandalia.dev\/ems\/?page_id=776"},"modified":"2023-11-01T17:19:27","modified_gmt":"2023-11-01T17:19:27","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/putnamcountywv.gov\/ems\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; top_divider_style=&#8221;ramp&#8221; top_divider_color=&#8221;#297A6F&#8221; top_divider_height=&#8221;50px&#8221; top_divider_flip=&#8221;horizontal&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;off|desktop&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_right&#8221; custom_padding=&#8221;5px||100px||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;50px||||false|false&#8221; top_divider_flip=&#8221;vertical&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;35px&#8221; header_2_line_height=&#8221;1.4em&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Putnam County EMS<br \/>Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Where can I pay my bill?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Pay your bill <a href=\"https:\/\/www.patientnotebook.com\/MedicalClaimsAssistance\/Enhanced\/SendMoney\/MakePayment\">HERE<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Where can I pay my bill?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>For medical records request, email requests to <a href=\"mailto:recordsrequest@mcabilling.com\">recordsrequest@mcabilling.com<\/a> or fax requests to 1(304) 521-1561).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Where can I obtain EMT training?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Putnam County EMS offers EMT courses throughout the year. Check our training calendar <a href=\"\/ems\/education\/\">HERE<\/a>. If our course schedule is not good with your schedule, go to emswv.com to find a course at other training institutes that will meet your needs.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Does PCEMS do non-emergency transports?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>No, we do not routinely provide non-emergency transport services.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Is Putnam County EMS bound by HIPAA?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Yes. In compliance with federal guidelines to protect patient privacy, we are limited in what information we can provide and to whom we can provide it. <a href=\"https:\/\/putnamcountywv.gov\/ems\/wp-content\/uploads\/sites\/10\/2023\/10\/Detailed-Notice-of-Privacy-Practices.pdf\">Please see our Detailed Notice of Privacy Practices<\/a> for more information.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>How do I commend, complain, or provide feedback?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Please let us know how we are doing. We value your input and want to make sure we are performing at a high level. Below you will find a form where you can submit feedback to the management of Putnam County EMS.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/suite.ninthbrain.com\/Public\/Form.aspx?id=6fe98253-5a64-4508-ae61-2d115cb05229&#8243; button_text=&#8221;Feedback Form&#8221; _builder_version=&#8221;4.22.1&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;#E8AD22&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;100px&#8221; button_font=&#8221;|800||on|||||&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; position_origin_a=&#8221;center_right&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;30px||||false|false&#8221; custom_margin_phone=&#8221;17px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;10px|50px|10px|35px|true|false&#8221; 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_builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>When I call 911 for an ambulance, What information should I be prepared to give?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<ul>\n<li>The location of the emergency, including street address<\/li>\n<li>The phone number you are calling from<\/li>\n<li>The nature of the emergency<\/li>\n<li>Details about the emergency such as description of injuries or symptoms being experienced<\/li>\n<\/ul>\n<p>For more information visit <a href=\"\/emergency-management\/\">Putnam County E-911<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Will calling an ambulance get me seen at the hospital faster?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Calling an ambulance does NOT get you seen faster in the emergency room. The hospital will triage you like other patients, and you will be seen in the order the emergency room can assist you based on the needs of other patients. EMS does not make the decision as to the order you will be seen or the treatment or testing you will be provided in the hospital.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;||0px||false|false&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>If I call for an ambulance, can I request to be taken to a specific hospital?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>Patients are usually offered a choice of hospitals unless their condition warrants a specialized facility. One of the main considerations for the choice of hospital is the injury you sustained or the medical condition you experienced. Based on assessment by EMS, recommendations will be made as to the most appropriate facility to treat you. The ultimate decision as to destination is determined by the medical command system when EMS gives a report on your condition.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Why did the EMS personnel not bring the stretcher into my house?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||20px||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<p>In most private residences we won\u2019t bring the stretcher in immediately until we have assessed the patient and treated any immediate life-threatening conditions. After this, we will assess the layout of the structure and determine the best tool to remove the patient.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|on|on|||||&#8221; header_text_color=&#8221;#297A6F&#8221; header_font_size=&#8221;45px&#8221; header_2_font=&#8221;|800|on|on|||||&#8221; header_2_text_color=&#8221;#297A6F&#8221; header_2_font_size=&#8221;25px&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_margin_tablet=&#8221;25px|||0px|false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;25px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;16px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;5px&#8221; border_color_bottom=&#8221;#E8AC22&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Why don\u2019t the medics run into the scene?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;-25px||||false|false&#8221; custom_margin_phone=&#8221;-25px||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; link_text_color=&#8221;#000000&#8243; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#E8AD22&#8243; link_font=&#8221;||||on||||&#8221;]<\/p>\n<ul>\n<li>Slow is smooth, and smooth is fast. We need to think clearly and act deliberately, decisively, expeditiously, and smoothly. It takes mental discipline to restrain our own excitement and concern to work professionally and unemotionally in scary situations and adding significant physical exertion to an already stressful situation is not helpful.<\/li>\n<li>Running to a patient prevents us from\u00a0spotting hazards\u00a0on the way in. Remember, we\u2019re walking into an unknown. We must carefully observe and assess for danger. On the walk in, we\u2019ll notice the downed power lines, the room full of people passed out from a gas leak, the dog protecting its injured owner, the hoarder\u2019s junk on the floor when we round the corner, the attacker who assaulted the victim, the weapon lying next to the bystander, etc.<\/li>\n<li>Running is risky. If we trip, fall, or get hurt \u2014 now there are two patients.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,69,84,0.5) 0%|rgba(0,69,84,0.5) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/putnamcountywv.gov\/ems\/wp-content\/uploads\/sites\/10\/2023\/07\/treeline-background.jpg&#8221; custom_padding=&#8221;125px||100px||false|false&#8221; top_divider_style=&#8221;ramp&#8221; top_divider_height=&#8221;75px&#8221; top_divider_flip=&#8221;horizontal&#8221; bottom_divider_style=&#8221;ramp&#8221; bottom_divider_color=&#8221;#297A6F&#8221; bottom_divider_height=&#8221;75px&#8221; da_disable_devices=&#8221;off|off|off&#8221; 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_module_preset=&#8221;default&#8221; text_font=&#8221;Matchmaker|100|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;40px&#8221; text_orientation=&#8221;right&#8221; custom_margin=&#8221;||15px||false|false&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;30px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Questions?<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; header_4_font=&#8221;|800|on|on|||||&#8221; header_4_text_align=&#8221;right&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;20px&#8221; custom_margin=&#8221;||-10px||false|false&#8221; header_4_font_size_tablet=&#8221;&#8221; header_4_font_size_phone=&#8221;16px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Contact Us to Learn More<\/h4>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMCJ9fQ==@&#8221; 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Check our training calendar HERE. If our course schedule is not good with your schedule, go to emswv.com to find a course at other training institutes that will meet your needs.Does PCEMS do non-emergency transports?No, we do not routinely provide non-emergency transport services.Is Putnam County EMS bound by HIPAA?Yes. In compliance with federal guidelines to protect patient privacy, we are limited in what information we can provide and to whom we can provide it. Please see our Detailed Notice of Privacy Practices for more information.How do I commend, complain, or provide feedback?Please let us know how we are doing. We value your input and want to make sure we are performing at a high level. Below you will find a form where you can submit feedback to the management of Putnam County EMS.When I call 911 for an ambulance, What information should I be prepared to give? 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